How does scheduling work?

Skype Coaching is scheduled online. You purchase a package of the sessions you want then schedule them at your convenience. The booking software adjusts to your timezone and automatically sends confirmation and reminder emails so you’ll have a record of everything.

To schedule an In Person Coaching in New York City you can Contact Us.

When are sessions usually available?

We offer sessions as frequently as possible depending on our coaches’ schedules. Because we’re involved in other projects, there’s not always a regular or typical schedule. We try and vary the times available to cater to people with different schedules and in different countries, but if the availability for your time zone really sucks you’re welcome to contact us.

Do I need to prepare anything before my first session?

All you need is a booked session, a device with Skype installed and your own Skype account. If you have some material ready to share even works in progress that’s also ideal.

We’ll provide you with more information about how sessions work, including how you can prepare for them, when you book.

Are there assignments between sessions?

We don’t set homework. It’s not school or college. During your coaching we’ll recommend things you can do in your own time to keep moving forward, but it’s ultimately up to you to decide how hard you work on them between sessions.

If there's no set program, how does the coaching work?

Normally we’ll encourage you to focus on three areas: Your Work, Creative Process Skills and Song Analysis. When you book your session we’ll send you more information about how this works.

Who does the coaching? How do I know they're a good fit?

Coaching is currently only with Ed Bell. If you like the sound of his articles around the site and his bio on the About page you’ll probably click well with him. You can also find out more about his work on his website.

If you’re not sure if you’ll be a good fit, you can always book a single session before committing to a more comprehensive package.

How do you take payments? Can I pay in currencies other than US Dollars?

Payment for Skype sessions are processed by our secure online booking system. You can pay in all major cards in many international currencies, and also with your PayPal account. We don’t charge any fees for currency conversion, but your bank might so you may want to check with them before you make any payments.

When do I pay for a session?

All Skype Sessions are paid for in advance. This saves us the huge headache of invoicing and chasing outstanding payments and allows us to concentrate on being awesome writers and coaches. If you buy a package of sessions it also gives you the privilege of having us in your debt until you’ve used them all.

In Person Sessions are paid for on the day or in advance.

What if I need to cancel or rearrange a session?

You’re free to cancel or reschedule a session any time more than 24 hours before it’s due to begin. After that, sessions cannot be cancelled or changed and we’ll count the session as taken whether you attend it or not.

Do you do refunds?

If you get cold feet before the first session of any package is used we’ll happily refund the package in full. Once you’ve had your first session though we’re not able to offer any full or partial refunds. Otherwise it’d be possible to get a discounted single session. Plus, commitment is a wonderful and life-affirming thing.

My question isn't answered here. Can you help?

Congratulations! You’ve come up with a Rarely Asked Question. You can get in touch via the Contact Page or email us directly at coaching [at] thesongfoundry [dot] com and we’ll be glad to help you out.